Frequently Asked Questions

How to select an auto-darkening helmet.

Why is PacMont’s ADF so unique?

What helmet do you recommend for welding students?

Is there a product warranty for PacMont's ADF?

How to solve problems when the ADF seems not to be working properly?

Is your website secure?

When will my order arrive?

What is your return and refund policy?

How to select auto-darkening helmet:

There are many welding helmets on the market, and their price range is also wide, from $59 or lower to $350 or higher. It may be confusing when deciding which one to buy.

The following charts show some comparisons of helmet quality and price. They are just for reference.

Why is PacMont’s ADF so unique?

Our mission is to make technology advances in work protection affordable to every welder. Therefore, our ADF is a fusion of high quality and low price. You can see this from the above comparison tables. Our Digi-Beret line has top-of-the-line specs and quality but is sold at a low price.

What welding helmet do you recommend for a welding student?

A welding student will learn all kinds of welding applications during the 2 years of study in welding school. He/she actually needs to have a premium helmet which can handle nearly all welding operations, especially welding on thin metals and homework on small pieces. An entry level helmet is unable to cope with the range of work required. But premium helmets can be expensive. So what does a student do?

At the risk of sounding too self-promotional, the Digi-Beret helmet from PacMont is actually ideal for welding students. It has all the premium functions needed at a reasonable price. It is perfect for the wide range of welding applications taught in welding programs nation-wide while being sensitive to the financial constraints of students.

The Digi-Beret helmet is the perfect choice for every welding student, whether they are getting a formal welding education or learning welding on their own.

Is there a product warranty for PacMont's ADF?

PacMont provides a TWO (2) year limited warranty on the auto-darkening filter. For more details on the warranty and warranty claim procedures, please check the Limited Warranty section in the User’s Manual or Product Warranty section under Customer Service on this web site.

How to solve problems when the ADF seems not to be working properly?

Every ADF supplied by PacMont is thoroughly tested and inspected before being shipped from the factory. It is very reliable and malfunctions are rare. However, if you encounter problems which seem to indicate the ADF is not working properly, you can solve it by checking the Trouble Shooting section in the User’s Manual or go to the Trouble Shooting section under Product Knowledge, then Customer Service on this web site.

Alternatively, you can call PacMont’s customer service at 888/990-7888 or send e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Our people will be more than happy to answer your questions on the phone or reply to your inquiry by e-mail.

Is your website secure?

Our site is a secure site. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

For credit/debit card data provided, we do not keep them on our web site. They are securely stored and guarded in the server of PayPal, the payment gateway company which handles billions of on-line transactions and which we also employ to process all transactions on our Web Site

When will my order arrive?

Most orders will be shipped out within 24 hours and delivered to your location within 3-5 business days via standard FedEx ground shipping. Orders placed online will receive email shipping and tracking information.

Air/Express orders placed before 1:00 pm Pacific Standard Time will be shipped the same business day. Express orders placed after 1:00 pm Pacific Standard Time will be shipped the following business day. Saturday and Sunday ARE NOT business or shipping days.

What is your return and refund policy?

All items offered for sale on pacmont.com are returnable within 10 days of original purchase. All items must be returned in their original packaging and must be in brand new, unused, sellable condition. All returns will be subject to a restock fee of 15% of the original sales price, with a minimum restock fee of $15. All returns must have a PacMont issued "Return Goods Authorization" number in order for credit to be given. The customer is responsible for all shipping charges back to PacMont.

For more details, please go to the Ordering & Shipping section under Customer Service on this web site.